KAIZEN Glossary


Long Description: 

Although there are many definitions offered for this term, two are of key importance. The first has to do with customer satisfaction and can be stated, "Any product or service that continually delights the customer." The second definition refers to the internal processes of an organization that serve customers. Quality is "the continual elimination of waste in, and improvement of, every process." It is only when Quality is understood in this latter sense that companies can deliver higher quality, lower cost, and on-time delivery simultaneously.

Term Language: en.

Type of term: Definition

Term: Quality

Alternative Terms: -


KAIZEN Institute Belgium

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